Effective Date: April 2024
Thank you for shopping with Shop Techbulletin (Managed by SILICWALL)! We are committed to ensuring that your order reaches you promptly and securely. Please read our detailed Shipping Policy to understand how we handle shipping, delivery times, and shipping fees.
1. Order Processing
- Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email serves as acknowledgment of your order and includes the details of the items purchased.
- Order Processing Time: All orders are typically processed and shipped within 3 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
- Processing Delays: Occasionally, there may be delays in processing orders due to stock availability, order volume, or unforeseen circumstances. If there is any delay in processing your order, we will notify you as soon as possible.
2. Shipping Destinations
- Domestic Shipping: We currently ship within India. We offer shipping to all states and union territories.
- International Shipping: We also ship internationally to select countries. You will be able to choose your country during the checkout process if we offer international shipping to your location. Please note that additional customs duties, taxes, or fees may apply to international orders.
3. Shipping Methods
We offer various shipping methods, depending on your location and preferences. Some of the available methods are:
- Standard Shipping: This is the most economical shipping method, with delivery typically taking between 5 – 7 business days.
- Express Shipping: For faster delivery, we offer express shipping, which usually takes 3 business days.
- International Shipping: Delivery times for international orders vary depending on the destination country. International orders typically take 15 – 30 business days, but this can vary depending on customs processing.
4. Shipping Fees
- Domestic Shipping Fees: Shipping charges are calculated based on the size, weight, and destination of your order. You will be able to view the exact shipping cost at checkout before you confirm your order.
- International Shipping Fees: International shipping fees will be calculated based on your shipping address, order size, and shipping method selected at checkout. You will see the shipping cost during checkout.
- Free Shipping: We may offer free shipping promotions on certain products or for orders above a specific value. Please refer to the relevant product pages or promotional materials for details.
5. Delivery Times
- Domestic Orders: Delivery times for domestic orders within India usually range from 5 – 7 business days depending on your location and the shipping method selected.
- International Orders: Delivery times for international orders can take between 15 – 30 business days, depending on the shipping carrier and customs processing times.
- Shipping Delays: While we strive to ensure timely delivery, shipping carriers may occasionally experience delays due to factors outside of our control, such as weather conditions, public holidays, or customs processing. We will keep you informed if there are any unexpected delays with your order.
6. Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you have any issues or questions regarding your tracking information, please contact us at shop@techbulletin.in or silicwall@gmail.com.
7. Shipping Address
- Accuracy of Shipping Address: It is important that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.
- Address Changes: If you need to change your shipping address after placing your order, please contact us immediately at shop@techbulletin.in or silicwall@gmail.com. We will try to accommodate the change before the order is shipped, but we cannot guarantee that address changes can be made once the order is processed or dispatched.
8. Shipping Restrictions
- P.O. Boxes and APO/FPO Addresses: We may not be able to ship to certain P.O. Box addresses or military APO/FPO addresses. If you encounter any issues while providing a shipping address, please contact us directly, and we will help you find a solution.
- Customs and Import Duties (International Orders): For international orders, you may be responsible for customs duties, taxes, or other import fees upon arrival in your country. These charges are determined by the customs office of the destination country, and we have no control over them. Please check with your local customs office for more information about these fees before placing an order.
9. Damaged or Lost Shipments
- Damaged Items: If you receive a damaged item, please contact us immediately at shop@techbulletin.in or silicwall@gmail.com with clear photos of the damage. We will investigate the issue and offer a solution, either by issuing a refund or sending a replacement.
- Lost Shipments: If your shipment is lost during transit, we will work with the shipping carrier to locate it. If the carrier confirms that the package is lost, we will offer a replacement or refund, depending on the circumstances and our investigations.
10. Return Shipping Costs
- Return Shipping for Non-defective Items: If you are returning an item that is not defective or damaged, you will be responsible for return shipping costs.
- Return Shipping for Defective or Damaged Items: If your product is defective or damaged, we will cover the return shipping costs. We will provide you with a prepaid return shipping label and assist you in returning the item.
11. Contact Us
If you have any questions or concerns about our shipping policy or need help with your order, please contact us at:
- Email: shop@techbulletin.in, silicwall@gmail.com
- Phone: +91 94099 00055
- Address: Surat, Gujarat – 395006